FREQUENTLY ASKED QUESTIONS
WHAT TYPE OF CAMERA AND DO YOU USE?
For the longest time I used a Canon 5D Mark II with an 85 1.8 on it. I never moved that 85 off of my camera body. For our anniversary, my fiancé Chase, gifted me a Canon 1DX Mark II with a 35mm 1.4, a 50mm 1.2 and a 85 mm 1.2. While I love all of those, I now do not remove the 35mm off of my camera. I'm obsessed!
WHAT IS A LIGHTROOM PRESET?
In short, a Lightroom Preset is basically a filter for your images. You use the software Lightroom (mobile or desktop) to apply the filters to your images. Like VSCO and other editing apps. LR allows you to create your own filters and share them with others. I created filters that preserved the integrity of our melanin. That just means they work well for people of color.
DO YOU PROVIDE REFUNDS FOR DIGITAL PURCHASES?
Due to the nature of digital products, and since they cannot be returned, we do not accept refunds on presets, e-books or any other digital materials sold on this website.
DO YOU PROVIDE REFUNDS FOR SERVICES?
Media kit deposits are non-refundable. Due to the delivery method of media kits and being that they are also considered a digital product, we do not offer refunds at this time. Furthermore, media kits are to be completed within 8 weeks. If time has passed with no communication, we reserve the right to keep your deposit and begin a new project with you.
DO YOU PROVIDE REFUNDS FOR CONSULTATIONS?
Consultations are refundable if your appointment is canceled within 4 days of your appointment. Anything past that can be rescheduled. Rescheduling has to be communicated more than 24 hours before your appointment. *Exceptions apply.
I CAN’T OPEN MY FILE. CAN YOU HELP?
If you are having trouble accessing your digital purchase please reach out to us at help@chasingdenisse.com.